Help & Resources

Everything you need to build, customize, and manage your Showcase.
Showcase 24/7 is currently in beta. We're actively improving the platform and appreciate your feedback as we continue building new features and resources.

Quick Answers

What's included in the Free plan?

The Free plan includes an SEO-optimized public Showcase profile, featured media, social links, reactions, followers, and access to the Showcase discovery directory. Upgrade to Pro or Elite for additional media, branding, analytics, and advanced features.

What are the differences between Free, Pro, and Elite?

Free gives you the essentials for building and sharing your Showcase. Pro adds more featured media, profile branding, custom cover and appearance options, and activity features. Elite adds maximum featured media, profile analytics, an Elite badge, Featured Elite placement, and additional premium perks. Visit the Plans page for a full feature comparison.

Can I upgrade later?

Yes. You can upgrade your Showcase plan at any time. Your existing profile and content remain intact when upgrading.

How do I upgrade?

Free and Pro members can upgrade at any time from their Account page or from the Plans page.

How do I upload media?

Media can be added from Edit Profile in the Media Showcase section. Showcase supports YouTube, SoundCloud, Mixcloud, and Custom Audio. For YouTube, Mixcloud, and SoundCloud, simply paste the public URL for your video, mix, or track into the appropriate media slot. Showcase automatically handles the embed and formatting on your public profile.

Why isn't my media showing?

Verify that your media link is public and supported by Showcase and that you're using the full public URL or shortened share link. For most platforms, you can find the public link in the top address bar, or by clicking "share" on the video or track and then copying the link. Keep in mind, some private or restricted links may not generate embeds.

Who can see my profile?

Published Showcase profiles are publicly accessible through your unique profile URL and are built to be discoverable through Showcase and search engines.

Can I cancel my subscription?

You bet. Paid plans can be canceled at any time from your Account page. Your paid features will remain active through the end of your billing period, at which time you will be automatically switched to the free plan.

Contact Support

Still need help?
Contact our support team and we’ll point you in the right direction.

Typical response time: 1 - 2 business days

Help Shape Showcase

Found a bug? Have a feature request? We'd love to hear from you.

Last Updated: August 2026